At Puffalot, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle free return and refund process. Below is our detailed policy for handling returns and refunds across various scenarios.

1. General Return & Refund Policy

• Eligibility: Items must be unused, unworn, and in their original packaging, with all tags attached, to qualify for a return or refund.
• Return Window: You may request a return within 30 days of receiving your order.
• Exclusions: Items marked as final sale or non-returnable cannot be returned.

2. Return Process

To initiate a return or refund, follow these steps:

• Contact Us: Email us at support@puffalot.store with your order number, details of the return request, and photos if applicable.
• Approval: Once your request is reviewed and approved, we will provide you with return instructions and a return shipping label (if applicable).
• Ship the Item: Package the item securely and send it back to us using the provided return label or your own method.
• Processing: Upon receiving your return, we will inspect the item(s) and process your refund or exchange within 7 business days.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Report the Issue: Contact us at support@puffalot.store within 7 days of delivery with photos and a description of the issue.
• Replacement or Refund: We will offer to replace the item free of charge or issue a full refund, including shipping costs.

4. Items That Haven’t Arrived

If your order hasn't arrived within the expected delivery window:

• Contact Us: Reach out to us at support@puffalot.store with your order number and tracking information.
• Resolution: We will work with the carrier to locate your package. If the package is confirmed lost, we will offer a replacement or full refund.

5. Order Cancellation

If you wish to cancel your order after placing it:

• Timing: You can cancel your order within 24 hours of placing it for a full refund.
• Late Cancellations: If the order has already been processed or shipped, you will need to wait for the package to arrive and initiate a return.

6. Refund Process

• Refund Method: Refunds will be issued to your original method of payment.
• Processing Time: Once your return is approved, the refund will be processed within 7 business days. Depending on your payment provider, it may take additional time for the funds to reflect in your account.

7. Return Shipping Costs

• Defective/Incorrect Items: If you are returning an item due to a defect, damage, or our error, we will cover the return shipping costs.
• Other Returns: For non defective returns, you will be responsible for return shipping costs unless otherwise specified.

8. Exchanges

We offer exchanges for different sizes or colors if the product is available. To exchange an item:

• Contact Us: Email us at support@puffalot.store with your request.
• Exchange Process: Once the return is received and inspected, we will send out the replacement item within 7 business days.

9. Refunds Due to Wrong Size

If you are unsatisfied with the fit and need a different size:

• Return & Exchange: You may return the item in its original condition within 30 days and request an exchange for the correct size, or opt for a refund.

10. Final Sale Items

Please note that items marked as final sale or clearance are not eligible for returns, exchanges, or refunds unless they are defective or incorrect.

11. Contact Us

For any further questions or to start your return or refund process, please contact us at:

• Email: support@puffalot.store

We are here to ensure that you have a positive experience with Puffalot and will do our best to address any concerns promptly.